Virtual Assistant Services

Hire your own trained Real Estate Virtual Assistant to help you become a more dollar productive Real Estate Agent

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Our Virtual Assistants are used by busy people from some of these amazing companies.

 

Virtual Assistant Services & Jobs

Outsource Workers is an Australian based company that specialises in providing trained Virtual Assistants based in the Philippines for Real Estate Agents and Agencies .

Best of all the cost is just $7 per hour! Yes, you can hire a real estate VA for as low as that.

Don’t just take our word for it, see what others are saying about our Virtual Assistant Services.

"Appointing my virtual assistant Sheryl through Outsource Workers to work on the back end tasks has enabled me to focus on the core activities of my business which helps me achieve that work / life balance we are all searching for."
Wendy Russell
Buyers Agent

"All those jobs that you and your people don’t like doing, or just don’t have time suddenly get all the love and attention to streamline your day to day business and system. You have to be mad not to get on board for this value."
Silvio Bevacqua
Ray White Commercial

"The service provided by Outsource Workers was extremely cost effective, accurate and efficient. Once the task at hand was explained they delivered exactly what was asked."
Mason Garten

virtual assistant workers

Some call them superhuman, we call them Virtual Assistants.

At Outsource Workers, we provide Virtual Assistants for the real estate industry. As a real estate agent, I’ve experienced first hand the demands of the real estate business. There is always so much work to do; from data entry, responding to inquiries and prospecting.  We extensively screen and interview each new Real Estate VA and equip them with the necessary skills to make a real difference to your business from their first day, allowing you to focus on the dollar productive tasks.

Smart, reliable, personable virtual assistants.

Starting from $7 an hour

Get a dedicated Real Estate Virtual Assistant for just a fraction of what an in-office employee would cost!

Become more dollar productive today!

Hiring a remote employee frees you up from doing non-essential tasks so you can attend to matters that directly relate to the success of your business. At Outsource Workers, you can be rest assured, your business will be under the care of the best and most qualified virtual hands in the industry! The real estate VA will make you super productive.

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"Brett was extremely helpful on all levels and always went the extra mile whenever I had a question or needed help. His relaxed and helpful manner has been a pleasure."
Charles Wiggett
Brisbane Real Estate

"I’ve had enjoyed a great experience with Brett and his team at Outsource Workers, their systems and communication skills are excellent. As a real estate agent it was important that my VA was familiar with real estate software and Brett selected my VA who knew exactly what I did and why."
Geoff Grist
Richardson & Wrench Mosman

virtual Assistant
We have been using the services of Outsourced Workers for the past three months and cannot fault or be more happy with the quality of service; efficiency in selecting the right VA candidates and ongoing support. If you are considering adding VA's to your team, I have no hesitation in recommending Brett & his team.
Manos Findikakis
Eview Group

Why You Need A Virtual Assistant And How Your Business Will Prosper

No matter how small or large your business is, there are countless tasks that can fill up many hours with non-dollar productive work.

There are things that you can’t ignore, or post pone and you can quickly end up working late in the day to try and catch up with all these admin tasks.

The obvious solution is to hire a new employee, but this comes with costs that go beyond just the expense of salary and superannuation.

You need to provide them with, but not limited to:

  • Office space
  • Computer
  • Phone
  • Regular training on new systems and tools

Wouldn’t it be nice if there was a better solution?

But wait!

Hire a VA (virtual assistant) to free up your time.

Once you have taken this step you will wonder why you never looked at this option before.

You will free up a load of extra time every single week that you can then spend on productive work that will grow your business. Within just a few weeks you will have a smooth process with your new VA.

On this page you will find out the exact process involved to identify the non-productive tasks that you spend the most amount of time on. You will then learn what is involved in finding, interviewing, hiring, training and managing a VA from start to finish.

This is quite a time-consuming process that can take a few attempts to get the right person with the right skills. If this sounds like a steep learning curve involving time you don’t have available, then contact our team at Outsource Workers to take care of the entire process.

Put your favourite reading glasses on and let’s start!

How Much Time Do You Spend On Non-Dollar Productive Tasks?

To be able to answer this question you first need to understand what the term “non-Dollar Productive” means.

In every single business there are things you do that are directly involved in getting sales and creating a product or service.

Spending time on the phone trying to persuade a potential client to sign on the dotted line (Glengarry Glen Ross) or putting the finishing touches on a valuation will directly bring money into your business.

On the other hand, spending hours doing your bookkeeping or entering client information from an open home viewing is not going to directly help increase revenue.

Most of the non-productive work is essential to the smooth operation of your business. However, that doesn’t mean you should be doing them yourself.

Examples of dollar productive tasks:

  • Speaking directly with buyers and sellers about listings
  • Going to trade shows to build new contacts
  • Hosting an open home to impress buyers
  • Actively speaking and engaging with people in your community to gain brand recognition
  • Attending auctions to gain more knowledge about buyer and seller behaviour
  • Prepare outstanding listing presentations to make an amazing first impression

Examples of non-dollar productive tasks:

  • Weekly bookkeeping to keep your accountant and the taxman happy
  • Data entry of client info after an open home viewing
  • Preparing basic paper work for sales and rental agreements
  • Researching and prospecting for new clients
  • Managing social media accounts
  • Managing an overflowing email inbox
  • Keeping your online listings up-to-date

Ask yourself…

“Is the task I’m about to work on going to bring in more revenue?”

The more you answer “No” the more time you are spending on work that is not actually going to help grow your business.

How To Audit Your Time To Find More Opportunities

You’re probably aware that you spend a lot of time on non-productive tasks. But because they need to be done you might not be aware of how much time you spend on them.

So, before you blindly outsource a task you first need to figure out what takes up most of your time.

How do you work out that time?

Step 1:

Keep a log of all your time spent over one or more weeks.

This might seem like a lot to keep track of, but with the help of a very simple spreadsheet you will be able to figure out exactly how you spend your time.

What you want to do now is break your day down into 30-minute time slots and write down everything you are doing, for example:

  • 10:00 to 10:30: Client phone calls
  • 10:30 to 12:00: Bookkeeping
  • 12:00 to 12:30: Book Photographer
  • 12:30 to 15:00: Open House
  • 15:00 to 15:30: Update Online Listings

Step 2:

Colour code the work you have done throughout the week.

This is a helpful step to make it easier to visualise how much time you spend on non-Dollar productive tasks.

You can use green to mark the productive time slots, and yellow for the non-productive ones, or you can go really fancy and create something like this:

You will be amazed at how much of your time will end up highlighted in yellow.

Now you can look at the yellow highlighted tasks and start grouping them together to work out which ones take up most of your time.

The ideal situation to get to be is where all the yellow marked tasks get outsourced to one or more VAs.

Benefit 1: Freeing Up Time Allows You To Focus On Building Your Business

It would not be uncommon for owners of a small to medium size business (SME) to spend anywhere from 20% to 50% of their time on tasks that don’t help to generate revenue.

Imagine this.

What could you achieve by just having 10 hours more each week, without having to sacrifice evenings or weekends with your family?

Once you have figured out what tasks take up most of your time the decision to outsource certain tasks to a VA should be very easy.

Just pick the most time-consuming tasks and pass them onto a dedicated assistant to take it off your plate.

Prediction:

Within just a couple of weeks you will find yourself freed up to really focus on your clients and working to actively reach more deals. The result?

You will no longer have the distractions of admin tasks and can fully focus on revenue producing work.

Benefit 2: Overall Cost Savings

Hiring part-time or full-time assistants in Australia is going to come at quite a price.

Depending on where your business is located, you can end up paying quite a premium for the right person with the right qualifications.

Outsourcing to a country like the Philippines is going to be considerably cheaper. But you need to look at more than just the salary.

Just like you read at the beginning of the article, when you hire someone to join your staff, then you must have office space, computers and phones to account for as well.

In most places across Australia, office space will come at a considerable premium.

Not having to manage and pay for extra office space will significantly reduce your operating costs.

You will still have to manage your VA or team of assistants, but that is no different than hiring people locally.

At the end of the day, you will get a lot more work done for a considerably lower operating expense and you will do so in a highly efficient way.

virtual pa - save money

FAQ 1: What Kind Of Tasks Can VAs Take On?

  • Cold calling
  • Content writing
  • Data entry
  • Database management
  • E-mail management
  • Marketing activities
  • Prospecting for new clients
  • Real estate forms
  • Social media management

FAQ 2: What Countries Will You Find The Best VAs?

How to hire, a step by step guide

Step 1:

  1. Determine Skills
    First, you need to identify the key skills required to do the tasks you want to outsource. Just like with any other job posting, this is a very important step in the process to ensure that applicants can be filtered down to specific characteristics.
  2. Create Job Description
    The job description will have to outline exactly what tasks you want to outsource. The more specific you can be the better, and this should include any software systems that are required.You also want to list the skills required from step 1 above. It’s also helpful if you list these as must-have and nice-to-have skills. This will later help in screening all the applications.You also want to define a few questions upfront that you would like them to answer as part of their application. The questions should be directly related to the tasks and skills you require and will help you better screen the applicants.
  3. Post Job Description
    There are quite a few places where you can post job advertisements. Two of the most common ones are Upwork.com and OnlineJobs.ph. While the systems they use are quite different, they essentially allow you to set up an employer profile and then post job offers.These are then viewable by applicants who can directly apply for the job on the respective systems. You then receive a message for each one and you’re ready for the next step.
  4. Screen Applicants
    No matter what service you use for posting the job, you will likely receive dozens of applicants. You don’t want to waste time interviewing every single one of them, and there are two steps you can do to narrow your list down to less than 5.First, come up with 5 to 10 general questions you would like the applicants to answer. Then create a submission form using Google Forms and send this to all the applicants, asking for a response by a certain date.Once you have received responses you can view all the applicants answers in a convenient spreadsheet. Then it comes down to highlighting those where the answers closely match your expectations. The result should be a short list of people who you will interview in the next step.
  5. Interview Top Candidates
    The only main difference to interviewing a VA is that this process will take place on video chat, most likely Skype, rather than in person.You will want to prepare some questions about the applicant’s CV, answers provided from the screening step and try to get a conversation flowing.The idea is to find out how many of the required skills they have, and whether you’re able to build a rapport within that relatively short conversation. Your final decision should come down to a mix of verified skills and a personal impression you got from the interview.
  6. Make An Offer To The Top Candidate
    Once you have chosen your top applicant, then it’s time to offer them the job. Generally, you would aim to have a 2 to 4-week trial period to make sure that they are able to do the work and that they work well with you and your organisation.The offer should also include the hourly rate and an agreement over the pay period. Initially these can be weekly, but it’s most common to offer paying twice a month after the initial trial.
  7. Train For Systems And Processes
    Once you have chosen the right person from all candidates and they have accepted, it is time to make sure they get the necessary training.The best way to do this is a combination of Skype and screen sharing where you can show them exactly the process for each individual task.When you have shown the task process on screen, then it’s best to have them demonstrate that they have understood the process and individual steps. That way you avoid any confusion.This training process can take a few weeks to complete depending on how many different tasks you are outsourcing.Make sure you plan and prepare for this training in advance by having fully documented processes.
  8. Monitor Assignments
    It’s best practice to create an assignment list with daily, weekly and monthly tasks that you want to have complete with a deadline for each.As each task is completed your VA should notify you, or maybe send a short daily report about what has been worked on and what has been completed.This way you can keep track of and review completed assignments to make sure that it is done to your expectations. In the first couple of weeks you should pay close attention in order to fine tune the process and make sure that all steps are followed and completed.
  9. Provide Feedback
    All forms of feedback are very important to ensure a good working relationship with your new assistant. If you find mistakes in the work that is being done, then make sure you approach it in the right way by presenting it in a constructive way.Having such a feedback loop established from the start is very important as it creates a way for you to provide advice and updates and the VA to ask any questions.Even once you think your VA has mastered the tasks and can work independently, you want to make sure you have regular weekly meetings. Even if it’s just a quick conversation about upcoming assignments, it’s a good practice to have with people who work remotely.As you can see from this high-level guide to hiring remote assistants there is quite a lot involved before you can start freeing up some of your time.You may even need to go through this process a few times if you don’t succeed in finding the right person first time around.

 

Step 2:

Be Prepared For The First Couple Of Weeks

What a lot of people don’t plan for enough is the time it will take to do the on-boarding and training.

You might think that as soon as you hire someone you can start planning to do other more productive tasks from the first week.

This is not the case, and a common mistake.

Until your VA is fully trained, you will have to factor in that you will continue doing the admin tasks, plus you need the time to spend on training.

This means that for the first few weeks you will likely end up working more hours, before you start seeing your time being freed up.

You also have to account for dealing with questions that might come up in the first few weeks.

These can take up a bit of time but are very important to deal with immediately to ensure that your business processes are observed.

By carefully planning the training phase and handing over tasks one by one, you can ensure that this critical part of the process runs smoothly and effectively. And always keep in mind that it is a temporary stage and if done right will pay off a lot in just a few weeks.

 

How Do You Pay Your VA?

payable & payrollThe hourly rate and payment dates should be part of the hiring step where you make an offer to an applicant.

VAs in the Philippines would be paid twice a month, at the start and middle of the month.

For the trial period, it can be a good idea to offer weekly payment, as they may be nervous about completing lots of work and not getting paid for it.

This unfortunately does happen, so offering weekly payment for the first month can help build up that initial trust.

One other thing you will have to factor in is the 13th month pay.

The Philippines has an employment law whereby employees receive an extra month’s pay in December.

While you are technically hiring a freelancer, it is still a good benefit to offer your VA.

Making the payments can be done through PayPal or Electronic Fund Transfer directly to their account.

This should be addressed as part of the offer you make to avoid any misunderstandings.

If you would prefer to not deal with hassle of time tracking and working out how much you have to transfer each time, then teaming up with Outsource Workers is your ideal solution.

You will receive a monthly invoice for the agreed upon number of hours and you can simply transfer to an Australian account or pay by credit card.

We will then deal with everything else including 13th month pay, sick pay and vacations.

It really couldn’t get much simpler than that and you can find out more details by calling one of our advisers today.

 

Staying In Contact With Your VA

woman-working-from-homeIt’s very important to stay in regular contact with your virtual assistant even once they have become experienced in the tasks.

Keeping those regular communication channels will make them feel more like they are part of your team. And you can always use regular weekly meetings to provide updates about your business.

Through those conversations you might find out new and better ways to modify your business processes and even find ways to outsource more work to them.

Filipinos are very eager to learn new tasks and when you find that perfect assistant then building out that relationship will bring you more success.

The best ways to keep in contact are through daily and/or weekly email reports. And you should also be available for Skype text, voice and video chats whenever needed.

 

Other Frequently Asked Questions

Do They Speak English?

Yes, English is widely spoken in the Philippines and all the staff hired by Outsource Workers have been vetted for proficient English skills.

As well as that, Western culture has heavily influenced society which makes it a lot easier to communicate and get to an understanding of what is required.

 

What Education Level Do They Have?

Even at a school leaving age, Filipinos have a very high-level understanding of the English language.

At Outsource Workers, most of our staff have university level degrees in various fields or a proven work experience.

 

What Hours Will They Work?

You don’t have to immediately start with full time hours.

If this is your first VA you’ll be working with then part time hours might be a better way to get started.

It’s not just your new assistant that has to get used to the working relationship. You will have to learn the process as well.

 

Can They Work To My Time Zone?

There is a 2 hour time difference between Australia and the Philippines, and most workers there are able to adapt their working day to provide more of an overlap for certain hours of the day.

For many tasks though it is ideal for them to work in their own time zone, as you will arrive to work to see a stack of tasks already completed.

 

How Long Does It Take To Hire A VA?

If you go through the process yourself, then it can take anywhere from 1 week to several months, unless you have experience in the process.

With Outsource Workers you can have a VA assigned and ready to go in 5 to 10 days, and you will have a far higher success rate as you can take advantage of our hiring staff and systems based in the Philippines.

 

Are There Advantages To Hiring Multiple VAs?

Once you have gotten used to working with a VA you will probably be looking for more tasks you can outsource.

Many of our clients often expand the search for admin work to other staff to help free them up to be more Dollar productive.

Building up a team of assistants works extremely well and can be done gradually for a more efficient transition.

 

What Is The 13th Month Pay?

This is essentially a bonus payment that is paid in December just before Christmas.

Laws in the Philippines require this, and even though a VA is technically a freelancer and not an employee it is something that should always be offered.

With Outsource Workers you won’t have to worry about accounting for this as this is built into the hourly rate you are charged.

 

Do You Have To Worry About Security?

As with any staff you hire, you want to be careful with providing access to sensitive information and systems.

Filipino workers are very conscientious, and they fully understand security and privacy of data.

It’s also advisable to build up trust and a working relationship gradually to a level where you feel comfortable in providing access to secure information.

 

Are There Extras You Need To Pay Your VA?

When you hire your own VA then you should account for the 13th month pay, which is a bonus payment in December.

There is no legal obligation to pay for things like social security or health insurance. But if you’re looking to build a long lasting relationship, then those are things to consider.

However, when you hire a VA through Outsource Workers, all those things are taken care of in the hourly rate.

 

How Do You Keep Track Of Hours?

There are simple tools that allow for monitoring of computer activity. This includes mouse movements, keystrokes, websites visited and regular screenshots.

We use such tools for VAs and they allow us to gather repots to ensure that they are putting in the hours. But the best method of monitoring the work is by assessing the work they complete.

 

Are You Locked Into A Contract?

The simple answer is no.

If you’re not fully satisfied with the service provided it should be brought to our attention immediately.

We can then either source a different person to work with you or else the agreement can be ended with no penalty.

References: 1, 2, 3, 4, 5.

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Advantages of Outsourcing to the Philippines

Since the new millennium, business conditions have become more volatile. Strategies that focus on coming up with the “Perfect Plan” will only end up failing. In times of uncertainty, you need to focus on strategies that improve business flexibility. Outsourcing to the Philippines allows you the flexibility to safely navigate through economic turbulence.

What are the Advantages of Outsourcing to the Philippines?

  • Lower Cost of Business – Reducing business cost remains the number one reason why companies outsource to the Philippines. By outsourcing, you capitalize on the lower cost of manpower. You can streamline business costs from 40% to 70% simply by outsourcing services to our remote staff.
  • Improve Business Productivity – Companies usually outsource non-core functions to the Philippines. This way, they can focus more on the core business of the company. Also, the cost savings companies generate from outsourcing can be used to fund special projects or departments such as Research and Development or Marketing and Promotions.
  • Increase Business Flexibility – Do you want your company running 24/7 without added cost? Hire a remote staff member from the Philippines that can cover after office hours. Never lose an opportunity and always have inquiries and concerns attended to immediately. This will enhance your business reputation and the quality of your customer service.
  • Improve Quality of Work – Outsourcing is the ONLY business strategy where you can lower the cost of business without compromising the quality of work. We have many talented candidates who have extensive experience in various skilled jobs in the Philippines. This is why the Philippines continues to be the preferred destination for global outsourcing.
  • Create Strategic Partnerships – The second reason why businesses continue to outsource to the Philippines is to build strategic partnerships. Companies realize that transitioning to strategic partnerships or ventures is more efficient because they are able to establish new markets for products and services. It is no surprise that eventually companies shift from an outsourcing strategy to offshoring.

Outsourcing has been identified as the “new growth engine” in the Philippines. It has generated millions of new jobs and spurred the economy to new heights of prosperity.

The Philippine government has always maintained a supportive position on the outsourcing industry. There are active discussions in the government to open up or liberalize several key industries to private entities.

Liberalizing key industries such as telecommunications, human resources and public utilities will open up new opportunities for foreign investments and will further lower the cost of business in the Philippines.

Outsourcing becomes a more attractive solution because it will not only streamline costs and improve business productivity but it may open doors for your business to expand your products and services to new markets.

The global outsourcing industry has continued its upward trend since the year 2000. It proves there is a direct relationship between the growth of outsourcing and increasing global business volatility. As economies continue to struggle, the demand for outsourcing services will remain high.

Uncertainty is not a trend; that is the way of the New Economy. With technology constantly evolving, political and economic barriers being torn down, global warming and the continuing influence of the Internet, flexibility is the key to achieving long term growth and sustainable success.

Outsource to the Philippines and watch your business grow in the face of economic turbulence and turmoil!