KPIs: Why It’s Crucial To Implement This To Your Virtual Assistant
Having a virtual assistant is similar to having a company employee assigned overseas. Despite not having the same contract or benefits, your virtual assistant takes on delegated business tasks the same way your offshore or in-house employees work on their responsibilities. Though they may not be in the same office, it is considered best practice to set key performance indicators (KPI) on your people. Your online assistant should not be exempted from this. Her performance needs to be evaluated with the same standards you use for your company. Here are some of the reasons why:
You need to ensure reliability.
Reliability is one of the most important things you need to look for in a virtual staff. The lack of physical presence should be compensated with the ability of your virtual assistant (VA) to deliver the output required of her. Reliability also involves the responsiveness of your VA. This should be part of her KPI, too. You have to give her both the project’s turnaround time as well as communication response time. If she’s able to meet this, then it should reflect a high score in her KPI.
You need to assess long-term working potential.
Getting a virtual assistant is still an investment and you need to know if this is profitable for you over the long-term. Having KPIs to guide you in evaluating your VA’s potential will help you decide on that. As a business owner or executive, you need to set specific yet achievable targets for your virtual staff. It need not be as extensive as that of your in-house personnel’s but it should have quantifiable areas directly related to your VA’s performance.
You need to measure efficiency.
Since you cannot see exactly what your virtual assistant is doing, you need to measure it in some other way. Using KPIs can serve as your checklist if your virtual assistant is meeting your expectations. You can breakdown her competency into three areas—work knowledge, experience, and yes, even attitude. The way she relates to you and the rest of the employees she works with is important to her overall efficiency because it involves multiple interactions and collaborations.
Your virtual assistant can assist you in many ways.
She can free you up of tasks that wear you down or hamper you productivity. Just like any other employee, she needs to meet your standards and fit your business dynamics. You can evaluate that by using KPIs so that both of you are on the same page and are headed toward the same direction. It starts from defining what you need from her to determining what is excellent and poor in your standards to defining time frames and other expectations. If your VA is determined to prove that she is an asset to your company then she won’t have problems excelling in those KPIs. It would also make communication easier for the two of you because you’re able to objectively discuss with her the areas where she’s good at and where she’s currently struggling. At the end of the day, you have a tangible basis that will guide you in your present and future decisions in hiring a virtual staff.
Learn more on this video
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